For consistently improving its operational and financial metrics, the Pampanga I Electric Cooperative (PELCO I) has been cited by the National Electrification Administration (NEA) as a concrete example of how utilities should be raising the bar when it comes to overall performance.
The electrification agency had gone as far as labeling the electric cooperative as a “community prime mover,” having seen its initiatives on corporate social responsibility (CSR) programs.
NEA noted that PELCO I “is an exemplary distribution utility not only in terms of operational efficiency but also in its participation and involvement in community-based activities of its member-consumers.”
The service areas of the Pampanga electric cooperative covered the six municipalities of Arayat, Candaba, Magalang, Mexico, San Luis and Sta. Ana. The EC’s general manager is Loliano E. Allas.
The CSR activities of PELCO I which caught the attention of NEA include those on knowledge enhancement initiatives for public schools, construction of waiting sheds as well as the reinforcement of evacuation centers – given the fact that its service areas are often struck by flooding and other calamities.
NEA Administrator Edita S. Bueno enthused that PELCO’s “journey to service excellence” had been admirable – because it had gone beyond its mandate of just electrification.
“It is a shining example of what commitment, teamwork and hard work can do to attain success,” Bueno said, adding that the electrification agency then will always be there to support it on its future undertakings.
According to NEA, the electric cooperative logged turnaround status in 2007 with Category A+ rating. It was a leap then from Category E from 1994-2003 then to B in 2004-2005; and eventually to Category A in 2006.
“Since then, PELCO I has sustained its exemplary performance as a distribution utility,” NEA said. In 2012, the cooperative also topped all the others in its league in overall performance assessment under the enforced Key Performance Standards (KPS) when it bagged a triple A rating for equivalent point score of 100.
The KPS policy sets the standards on measuring electric cooperatives’ financial, institutional and technical performance – including their abilities to secure power supply contracts so they can continually and reliably serve their customers.
NEA emphasized that PELCO’s enhanced information technology (IT) system “has also boosted its customer service delivery.”
The power utility has also been among the first ECs to have a supervisory control and data acquisition (SCADA) system so it can elevate technical efficiencies in its operations.
Article from Manila Bulletin by Myrna Velasco
See article here: http://www.mb.com.ph/pampanga-electric-coops-performance-cited-by-nea/